If you’ve ever waited weeks (or months) for a small IT request to be fulfilled, you’re not alone. Whether it’s building a custom form, automating a repetitive task, or streamlining a service request, traditional development cycles can be slow and resource heavy.

That’s where low-code and no-code platforms come in.

These platforms are giving organizations a faster, smarter way to solve everyday problems, without needing an army of developers. And the results? Faster service delivery, more empowered teams, and a whole lot more room for innovation.

What Are Low-Code and No-Code Platforms?

Low-code and no-code platforms are software tools that let users build applications, workflows, and automations through visual interfaces instead of traditional hand-coding.

• Low-code platforms are ideal for IT and tech-savvy users who need flexibility and customization with less coding.
• No-code platforms are built for non-technical users, such as HR managers, project coordinators, or operations leads who want to create solutions using drag-and-drop features, templates, and logic-based tools.

Back in 2021, Gartner forecasted that by 2025, 70% of new enterprise applications would be built using low-code or no-code technologies. That momentum hasn’t slowed. As the pressure to deliver faster with fewer resources increases, organizations are embracing these platforms to drive digital transformation and simplify development. In fact, recent data from Forrester shows that nearly 90% of enterprise developers now use low-code tools for at least part of their work.

Why This Matters for Service Management

We’ve all seen how complex and siloed service delivery can be across organizations. But low-code and no-code platforms offer real advantages in simplifying, accelerating, and improving service workflows:

1. More People Can Build Solutions

   Instead of routing every request through IT, business users can now build what they need, whether it's a new form, a simple automation, or a customer-facing interface. This reduces bottlenecks and empowers teams to solve their own problems faster.

   Example: A healthcare clinic’s operations manager builds a secure patient intake form using a no-code tool – branded, compliant, and ready to use in a matter of hours.

2. Services Launch Faster

   Traditional development can take weeks or months. Low-code and no-code platforms let teams design, test, and deploy services in a fraction of the time using pre-built components, templates, and integrations.

   Example: A school board’s IT team launches a service request form connected to their existing ITSM platform, live in just five business days, fully automated with built-in SLAs and approvals.

3. Innovation Isn’t Bottlenecked

   When teams can test and iterate on ideas without complex handoffs or approval chains, creativity flourishes. Most platforms support versioning and testing environments, making experimentation low-risk and high-reward.

   Example: An HR team tries out three versions of a new employee onboarding workflow to see which one drives the best engagement. They get actionable results without involving a single developer.

From Quick Wins to Long-Term Impact

Low-code and no-code platforms aren’t just about building things faster, they're helping organizations become more agile, efficient, and resilient. Especially in sectors like healthcare, education, or government, where regulations are strict and needs evolve quickly, the ability to launch or modify services quickly is critical.

Some added benefits include:

• Cost savings: Fewer hours spent on custom development = lower project costs.
• Better collaboration: IT shifts from gatekeeper to enabler, working alongside business teams.
• Enhanced user experience: Teams can more easily adapt services based on feedback, improving outcomes.
• Compliance and governance: Enterprise-grade platforms come with role-based access, audit trails, and data security features.

This level of flexibility means you can keep up with regulatory changes, scale services as demand grows, and adjust your workflows as your organization evolves.

Why It Matters

Low-code and no-code platforms are part of a broader shift in how organizations approach service delivery. They don’t replace IT or developers, they enhance them. By giving more people the tools to solve problems, test ideas, and deliver services, they create a culture of shared ownership and innovation.

Whether you’re streamlining internal workflows, modernizing legacy systems, or building better digital experiences for staff and customers, these platforms are unlocking new potential across the board.

And as Gartner’s projections suggest, this movement is only accelerating.

Now might be the right time to ask: What could your team build if the tools were in their hands?