ITSM Services

Take the Next Step in ITSM Excellence

Empower your IT team with expert guidance, industry-leading training, and a strategic pathway to ITSM success

Our services, including ITSM Maturity Assessments, ITIL® 4 Training, and Process Improvement Consulting, are designed to enhance your team’s skills and align your operations with industry-leading best practices.

Efficiency. Governance. Compliance. Safety.

Turn your strategic objectives into your greatest assets.

ITSM Maturity Assessment

Our ITSM Maturity Assessment evaluates and enhances your ITSM processes based on ITIL 4 Service Management Practices

Why conduct an ITSM Assessment?

  • Identify cost savings
  • Align IT with business expectations
  • Standardize business processes

Contact us today to see how this can work for you today!

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ITIL® 4 Training Programs

Our ITIL 4 Training Programs are designed to equip your team with industry-recognized skills.

ITIL 4 Awareness for Decision Makers

Non-Certificate Program

1 Day Maximum (EN)

A one-day session for decision makers who need an in-depth understanding of the values associated with service improvement initiatives based on the ITIL best practices.

ITIL 4 Foundation

Certification Program

3 Days (EN)

A three-day course introducing ITIL 4, showcasing how this global service management framework has evolved to manage services holistically within a Service Value System (SVS).

ITIL 4 Overview

Non-Certificate Program

1 Day Maximum (EN)

A one-day session that introduces the latest ITIL version 4 concepts and explains the major differences with earlier versions of ITIL.

Do you need to do more with less? We can help!

We offer ITSM consulting to help guide your IT department in the right direction.

ITSM Consulting

Strategic guidance to optimize your service management processes.

Our ITSM consultants provide pragmatic, well-structured guidance, focused on achieving results and will help you to define and plan the implementation, integration, and management of your IT services.

  • ITIL aligned implementation
  • Process optimization & automation
  • ITSM tool selection & configuration
  • Team with industry-recognized skills
  • Improvements in IT service delivery and support
  • Effective integration of IT strategy with corporate strategy
  • Workflow automation streamlines tasks, freeing up time for value-driven work
  • CSI plans sets you up for on-going success
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Our consulting services will make everyone in your organization—from front-line staff to C-suite execs—so happy, they’ll probably start sending you thank-you cards!

Looking to inquire about a consultation?

Contact us Today!

Why Partner with QLogitek?

We are the full-service partner you’ve been looking for

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From strategy to execution, we support every stage of your service management journey. Our team brings the expertise, tools, and dedication to help you streamline operations and drive continuous improvement.

  • Canadian based company with data centres in Canada
  • One company for software sales, implementation, support, and training
  • In-house programmers/developers and process development experts
  • High customer retention
  • Flexible implementation approach
  • Over a century of combined service management experience
  • High-touch customer service model