Explore who can benefit from IT Service Management (ITSM) across different industries. Learn how ITSM improves service delivery, enhances digital workflows, and supports cross-departmental efficiency—from IT and HR to leadership and beyond.

It happened during finals week.

Hundreds of students were deep into timed online exams. In the lecture halls, Wi-Fi-dependent presentations were underway. Across campus, administrators were mid-meeting, connected through Teams.

And then, the Wi-Fi just... vanished.